Terms of Service for Intraverse

Effective Date: 01/03/2024

Last Updated: 30/03/2026

1. Introduction

Welcome to Intraverse.

These Terms of Service ("Terms") govern your access to and use of the Intraverse mobile application, website, and related services (collectively, the "Services").

By accessing or using Intraverse, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. About Intraverse

Intraverse is a travel technology platform that enables users to:

• Search and book travel services (flights, hotels, tours, insurance)
• Sell travel products as agents or independents
• Manage travel bookings and customer relationships

Intraverse acts as an intermediary platform between users and third-party travel service providers.

3. Eligibility

To use Intraverse, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete information

By using the platform, you confirm that you meet these requirements.

4. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and up-to-date information
• Maintain the confidentiality of your login credentials
• Be responsible for all activities under your account

Intraverse reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Services Provided

Intraverse provides:

• Travel booking services through third-party suppliers
• Tools for agents and independents to sell travel
• Wallet and payment facilitation features
• Business management tools

We do not own or operate airlines, hotels, or other travel services listed on the platform.

6. Bookings and Transactions

a. Third-Party Responsibility

All bookings are fulfilled by third-party providers (e.g., airlines, hotels). Their terms and conditions apply to your booking.

b. Pricing

Prices are subject to availability, changes by suppliers, taxes, and fees.

c. Confirmation

A booking is only confirmed after successful payment and ticket issuance or booking confirmation.

7. Payments and Wallet

• Payments may be processed via third-party providers
• Users may fund and use a wallet within the platform
• You are responsible for ensuring sufficient funds
• Intraverse is not liable for payment failures caused by external providers

8. Earnings & Commissions (Agents / Independents)

• Users who sell travel through Intraverse may earn commissions
• Commission structures are defined within the platform
• Intraverse reserves the right to modify commission rates
• Earnings may be subject to verification and compliance checks

9. Cancellations, Refunds, and Changes

• Subject to airline, hotel, or supplier policies
• Fees may apply for cancellations or changes
• Refund timelines depend on third-party providers
• Intraverse facilitates requests but does not guarantee outcomes

10. User Responsibilities

You agree not to:

• Use the platform for fraudulent or illegal activities
• Misrepresent travel services or pricing
• Violate third-party supplier rules
• Interfere with platform security or operations

11. Intellectual Property

All content on Intraverse (including logos, software, design, and text) is owned by Intraverse or its licensors.

You may not:

• Copy, modify, or distribute content without permission
• Reverse engineer or exploit the platform

12. Privacy and Data Protection

Your use of Intraverse is also governed by our Privacy Policy.

We process personal data in accordance with:

• GDPR (where applicable)
• NDPR (Nigeria Data Protection Regulation)

13. Service Availability

We strive to ensure uninterrupted service but do not guarantee:

• Continuous availability
• Error-free operation

We may suspend or restrict access for maintenance or upgrades.

14. Limitation of Liability

To the fullest extent permitted by law:

• Intraverse is not liable for indirect, incidental, or consequential damages
• We are not responsible for failures or actions of third-party providers
• Our total liability is limited to the amount paid for the specific transaction

15. Indemnification

You agree to indemnify and hold Intraverse harmless from:

• Claims arising from your use of the platform
• Violations of these Terms
• Misuse of travel services

16. Termination

We may suspend or terminate your access if you:

• Violate these Terms
• Engage in fraudulent or harmful activities

You may stop using the Services at any time.

17. Changes to the Terms

We may update these Terms periodically. We will notify users of significant changes. Continued use of the platform constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of:

• The Federal Republic of Nigeria
• Where applicable, international data protection laws (e.g., GDPR) may also apply

19. Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

• Negotiation in good faith, followed by
• Mediation or arbitration, where applicable
• Jurisdiction: Nigeria

20. Force Majeure

Intraverse is not liable for failure to perform due to events beyond reasonable control, including:

• Natural disasters
• Government actions
• Technical failures
• Network outages

21. Contact Information

For questions or concerns:
Intraverse
Email: support@intraverse.africa
Website: https://intraverse.africa

22. BNPL / Credit Services

• Credit services are provided by third-party financial partners
• Intraverse is not a lender
• Users must comply with the provider's terms

23. API / White-Label Users

• Partners using Intraverse APIs must comply with integration terms
• Misuse of APIs may result in suspension